Shipping and Returns
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded and not exchanged. Please note shipping charges will not be refunded. The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order. If you would like to request a refund, please quote your order number and the item you would like to return and we will inform you of the next steps upon receipt of your email. You can send us this information at firstname.lastname@example.org
You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed. If you have not received your order confirmation please check your spam folder. If still not received please contact email@example.com.
Order Not Received
We will do our best to get your products to you at your earliesrt convenience. If your order has not reached you within 10 days of processing, please email firstname.lastname@example.org with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you. Please expect a delay in shipping during peak periods including launches and promotions.
We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered.
Free Standard Shipping Thresholds
We offer free standard shipping on international orders over $75.00. Please note this does not include any taxes, duties, or fees applied to your shipment.
Missing and Damaged Items
If your items are received damaged, please send a photo with the damaged item along with your order number to email@example.com with the subject line: DAMAGED. This information should be submitted within 14 days of receiving your order. Please note that our lashes are handmade, so discrepancies may occur. If the lashes differ from one another in regard to hair assignment, this may not constitute as damage.
If you have not received your full order, please contact us as firstname.lastname@example.org with the subject line: MISSING ITEM along with your order number. Please note that cases should be reported within 7 days of receiving your order so we can investigate this fully, after this timeframe cases may no longer be eligible for review.
Tax and Duty Charges
All orders are shipped from California, United States.
Please note that international orders may be subject to additional tax and duties applied by your local customs office. We highly recommend that you check whether local tax or duties may be applied to your order before making any purchases from our website. Tax and duties may be calculated against the order value prior to any discount or sale prices being applied. If there are additional charges to be made, DHL will contact you for payment before or upon delivery.
If you refuse to pay tax and duties applied to your order, DHL will attempt to return your order to Ivette Beauty. If successful, a refund will be processed within 14 days of receipt. However, the cost of return shipping will be deducted from your refund amount. Please note some countries may not allow your order to be returned for failure to pay tax and duty in which case a refund is not guaranteed.